Website Privacy Policy
Remedicus (“Remedicus,” “we,” “us,” or “our”) respects your privacy and is committed to complying with applicable federal and state privacy laws and industry guidelines governing the personal information we collect through this website in order to protect you and your identity. This Privacy Policy describes how we handle the personal information you provide to us, or that we collect from you, through this website. It applies only to www.remedicus.com and any associated patient portals, and websites operated by Remedicus (collectively, the “Website”), and not to any third-party websites that may be accessible from it.
Please read this Privacy Policy carefully before using the Website or submitting information to us through it. We may update this Policy from time to time, and your continued use of the Website after we post changes constitutes your acceptance of those changes, so please check back periodically.
This Privacy Policy is incorporated into, and forms part of, the Website's Terms and Conditions. It explains what information we collect, how we use and protect it, and the choices available to you.
Information We Collect from You
Active information collection
Like many websites, we actively collect information from visitors both by asking specific questions on the Website and by allowing you to communicate with us directly, such as by e-mail or web form. Some information you submit may be personally identifiable — that is, information that can be uniquely linked to you. This may include your username, email address, password, security question answers, authentication passcodes, date of birth, address, phone number, information needed to provide your healthcare services (including primary care provider and medical record identifiers), ethnicity, race, religion, marital status, birth sex, gender identity, preferred pronouns, sexual orientation, preferred language, pharmacy information, emergency contact information, insurance information, government identification numbers, employment information, appointment details, medications, and payment information. If you grant permission through your device settings, the Website may also collect location coordinates, device biometrics, device health app data, notifications, camera access, photo library access, microphone access, and calendar access.
Passive information collection
As you navigate the Website, certain information is passively collected — that is, gathered without you actively providing it — through cookies and similar tracking technologies. Like most website operators, we track IP addresses and use session and persistent cookies, web beacons, pixel tags, embedded scripts, and other tracking technologies (collectively, “Cookies”).
Our systems also automatically gather information about the areas of the Website you visit and technical information such as your browser type, device type, operating system, and internet service provider. We use this information to understand which parts of the Website are most useful, to identify areas for improvement, to maintain security, and to detect and prevent security incidents.
Where a specific page of the Website allows you to set cookie preferences, we will make reasonable efforts to honor your choices.
Where information collected through tracking technologies intersects with Individually Identifiable Health Information as defined at 45 CFR § 160.103, it is also subject to our HIPAA policies and procedures.
Location information
If you grant permission through your device settings, the Website may collect and process information about your device's actual location. We use location data to support features such as wayfinding and identifying nearby Remedicus office locations, including when the app is running in the background. Location data may be temporarily retained in system logs for troubleshooting and user support.
How We Use Your Information
We use the personal information collected through the Website to operate and improve the Website and to allow you to use its features. We may contact you about new features or services we believe may interest you. We may share your personal information with reputable vendors who assist us in processing information or operating the Website; these vendors are contractually restricted from using your information for any purpose other than providing services to us. We may share aggregate, de-identified statistics about our visitors, traffic patterns, and related trends with third parties, but such statistics will not include information that identifies you personally. We will also disclose information when required to do so by law or by an appropriate government authority.
Your Choices About Your Information
We aim to give you meaningful choices and control over the personal information you provide to us:
You may email us at info@remedicus.com or call us at 727-252-6060 to request access to, correct, or delete personal information you have provided to us. To protect your privacy, we will generally respond only to the e-mail account from which a request was sent, unless you provide us with an alternate way to reach you. If you ask us to delete your information, we will also delete your user account.
If you do not want us to share your personal information with unaffiliated third parties, please let us know using the contact information above. You may also opt out of marketing communications at any time by contacting us the same way.
If you do not want the Website to collect Cookies, you can set your browser to refuse them or to alert you when they are being sent. Please note that some parts of the Website may not function properly if Cookies are disabled.
Please review this Privacy Policy carefully. If you do not agree with our practices, your option is not to use the Website. By using any part of the Website, you accept and agree to the practices described here. If we revise this Policy, your continued use of the Website after the revised Policy is posted means you accept the updated terms.
How We Protect Your Information
We use technical and procedural safeguards to protect the integrity and security of our systems, including SSL (Secure Sockets Layer) encryption for data transmitted over the internet.
The security of your information also depends on you. If you have access to password-protected features, never share your password with anyone else, notify us promptly if you believe your account security has been compromised, and remember to log off before leaving your device unattended.
The Website is generally governed by this Privacy Policy and our Terms of Use. Protected health information (“PHI”) subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) is also governed by Remedicus's HIPAA Notice of Privacy Practices (“NPP”), available upon request.
The Website may contain links to third-party websites that may be of interest to you. We do not control these third-party websites, which may collect personal information from you. If you follow a link and leave the Website, you do so at your own risk, and this Policy no longer applies.
Children
The Website is not intended for children under the age of 13, and we do not knowingly collect information from visitors in this age group. We encourage parents to talk with their children about safe and responsible internet use.
Updating or Deleting Your Information
You may contact us using the information in the “Questions and Comments” section below if you believe information you submitted through the Website is incorrect, or if you would like it deleted. Information can only be deleted in accordance with our data retention policies and applicable law; some information may remain in backup records, access logs, or other systems as required by law. We generally cannot update or remove information held by third parties on our behalf. We may take reasonable steps to verify your identity before granting access to, correcting, or deleting your information.
Questions and Comments
If you have questions, comments, or concerns about this Privacy Policy or our information practices, please contact:
Remedicus
Attn: Privacy – Elias Lu
111 2nd Ave NE, Ste 520
St. Petersburg, FL 33701
Telephone: 727-252-6060
E-mail: info@remedicus.com
Last updated: July 15, 2026